When you call a business, do you sometimes continue to carry on side conversations after dialing the business?
If so, did you know that the person at the other end of the line can hear you clearly…and sometimes hear the others too? Especially when you are shouting?
This week at work, I answered a call with my usual professional greeting, and immediately the caller shouted, “Grab your underwear and put some lotion on!”
Then she began speaking to me as if nothing had happened.